Returns & Exchanges
Your satisfaction matters. Here's how returns and exchanges work.
Kay Beauty wants you to love your purchase. If something isn't right, we're here to help.
30-Day Returns
You may return most items within 30 days of delivery for a refund to your original payment method. To be eligible, items must be in their original condition and packaging.
Hygiene & Beauty Items
For health and safety reasons, certain beauty products can only be returned if they are unopened, unused, and with any seals intact. This includes cosmetics, skincare, hair extensions/wigs that have been worn or altered, lashes, and applicators. Items that have been opened or used cannot be returned unless they arrived damaged or defective.
Damaged or Wrong Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and a photo. We'll make it right with a replacement or full refund at no cost to you.
How to Start a Return
- Email us at support@kaybeautyusa.com or use our Contact page with your order number.
- We'll review your request and send return instructions.
- Ship the item back using the instructions provided.
- Once received and inspected, your refund is issued to your original payment method.
Refund Timing
Refunds are processed within 3–5 business days of us receiving and inspecting your return. Depending on your bank or card issuer, it may take a few additional days for the credit to appear.
Exchanges
The fastest way to get a different size, length, or color is to return the original item and place a new order. Reach out and we'll be glad to help you choose the right option.
Return Shipping
Unless the return is due to our error (damaged, defective, or wrong item), return shipping costs are the customer's responsibility. Original shipping charges are non-refundable.
Questions about a return? Contact us — we're happy to help.
Last updated: June 19, 2026